Refund Policy

The free plan costs nothing, so there is nothing to refund. This policy covers the paid Crossvocab PRO subscription ($5 per month or $30 per year).

14-day money-back guarantee

If PRO is not right for you, ask for a refund within 14 days of a payment and you get the full amount of that payment back. This applies to your first payment and to every renewal. You do not need to give a reason.

How to ask for a refund

• Write to help@crossvocab.com from the email address of your Crossvocab account, or
• contact Paddle, our payment provider, through the link in your receipt email or at paddle.net.

Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders and handles returns. Refunds go back to the payment method you used. Depending on your bank, the money can take a few business days to appear. When a refund is made, PRO for that period ends and your account returns to the free plan.

Cancelling

You can cancel at any time through the link in your Paddle receipt email or by writing to us. After cancelling, PRO stays active until the end of the period you have paid for, and you are not charged again. After the 14 days, we do not refund the rest of a period that has already started.

Your consumer rights

This policy does not limit any rights you have under the consumer laws of your country. See also our Terms of Service.